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Archive for 2010

SEO – Can You Say That With a Straight Face?

Friday, December 24, 2010 @ 09:12 AM
Author: Jade Carter

Or perhaps a more appropriate statement could be; Has the phrase ‘SEO’ become a ‘4 letter word’?

In the 7+ years that I have spent optimizing websites and businesses, I have seen the acronym ‘SEO’ become somewhat alienated in the online community specifically in the perceived value from owners. The marketing professionals understand the need for SEO, it is the individuals that need it the most which still greatly misunderstand what it is that we’re trying to accomplish. I think I can speak for many of the professional SEO’s out there that there is still rampant confusion about what we do and so we are often pushed to the periphery of critical marketing decisions.

Did you just say $EO?

Think of the feeling you get when a wobble from your steering wheel convinces you to utter the word ‘mechanic’. Do you start to bristle with anger as feelings of heavy monetary losses and visions of hundred dollar bills flutter helplessly out your car window while you wobble down the street? What does the common web user or site owner imagine when the phrase SEO is batted around? Scepticism and disbelief are most likely common perceptions for business people with a familiarity of the ‘word’ but might be fairly naive to the accurate and up to date definition.

Similar to how there exists a stereo type that ‘auto mechanics’ are somewhat less than honest, the SEO community has seen this stereo type affect their industry as well to some degree. These stereotypes can be accurate based on some negative experiences or from inaccurate or outdated SEO advice from ‘backyard SEO experts’ or even SEO firms who deploy tactics that are designed to ‘trick’ the search engines, known as Black Hat SEO. Self professed ‘SEO Experts’ are found in every website design firm across the country. I’ve even had Flash developers who build 100% Flash websites declare to me that their sites would be ‘more optimized’ than my HTML converted option. This sort of ‘couldn’t be farther from the truth’ advice is unknowingly flung at honest business people daily and will quickly sour their relationship with SEO due to the lack of results and sales. Bad SEO advice is so rampant and can cost companies 10’s of thousands of dollars.

Search Engine Optimization? Actually No.

SEO technically stands for Search Engine Optimization however when I attempt to explain what SEO is I find that I tend to contradict that statement while describing what modern SEO practices entail. In essence, forget about ‘search engines’ and ‘optimize’ the user experience. Only when you place the value of the visitors experience ahead of ‘search engines’ will you be rewarded with sustained, long term search engine traffic.

Ironically, the key to SEO success is to forget about search engines per se, and focus on the visitors experience on the website. Only when your visitors experience simple and logical navigation, appropriately displayed content using lead-in headings which funnel logically into text links to other pages, clearly identified ‘touch points’ or actions that you wish visitors to take and language that speaks ‘to’ the visitor, will the search engines start to reward your efforts (ignoring the back linking for the moment).

Is This Good for SEO?

It is for those precise reasons that I often frustrate people looking for a yes or no answer to questions that end with “Is that good for SEO?” My response is usually some rehashed version of “Does this item increase any aspect of the visitor’s ability to understand and interact with the website”.

When gauging whether an On Page strategy is good for SEO consider the following questions;

  1. Is the update visible to your web site visitors (include hover effect and accessibility concerns as is the case with Alt Attributes)?
  2. Does the update make it easier for visitors to understand the information and intent of the web page?
  3. Does the update clear a path to the next ‘phase’ in the navigation hierarchy (from Category to Product to Checkout (conversion))?
  4. Does the update use language which engage the Visitors

For instance Meta Keywords have long been ignored by search engines, however some SEO’s and Website Developers continue to waste valuable time populating them. Meta Keywords tags are not seen by visitors on the webpage, whether used in an HTML attribute or otherwise. They are also not used as signals on the Search Engine Results Pages (SERP’s). You can also find Google explicitly supporting this in their help documents.

Page Titles, also known as Title Meta Tags (although they aren’t Meta Tags at all) are a different story. Title Tag content is used by search engines to populate the main heading link that is clicked on in the search engine results in order to visit each web page. On the webpage itself, the Title Tag is often populated dynamically using content from the page itself or hand written by the site owner. The Page Title is also used by the browser to label the browser window or tab and to build the Bookmark Title. These prominent signals are easily detected by visitors and so are used to identify the contextual topic of the web page. This strategy is definitely good for SEO.

If you have questions about how SEO can increase the performance of your website, please don’t hesitate to leave a comment or call us directly.

Falcon-Software places heavy influence on the user experience with our campaigns, building a strong relationship with the client first in order to fully understand who the ideal visitor is before developing a long term plan for success.

Happy Holidays Everyone!

Tuesday, December 21, 2010 @ 02:12 PM
Author: Gary Eisenstein

Well… looking back over the last twelve months, I can honestly say it was a great 2010!

We started off by moving into our new Victoria offices located in downtown Langford and went on a small hiring spree. Having new faces and digs was a great way to start off the new year and it certainly turned out to be one of our best years. All around thanks to the hard work and dedication from staff, management and our business associates. 

2010 was Falcon’s busiest year in recent memory with a record amount of new account closes. A few of the new clients that stick out are ASPCA from New York, PROS from Houston, CharityVillage from Toronto and Microsoft from Redmond. And we had many successful events throughout the year as well including Falcon’s first Golf Invitational Tournament.

In true Christmas fashion, I’ve put together a list of my most memorable moments in 2010… hope you enjoy!

- Fondest Memory: There were so many, but I have to say it was being on a sales trip with Heather MacFayden… something we had not done together in years. I forget at times that Heather is not only one of my greatest assets at Falcon-Software, but she’s also fun company outside the office… many times she had me in stitches.

- Saddest Memory: After 10-years of service and devotion, the departure of a great Account Manager and true friend, Elizabeth Fox.

- Biggest Accomplishment: Landing the www.bgC3.com account. This is a great testament and true measuring stick to the capabilities of this company.

- Do-over Moment: Should call that moments, because there were a few, but if I was to pick one… it would be hitting Byron’s car in the parking lot. That was a costly afternoon for me.  

- 1# Goal for 2011: Increase capacity so we can out-perform 2010.

- Falcon’s Christmas Community Involvment  for 2010: The Solley Family

Thank you to all that contributed towards such a great year for Falcon-Software and here’s to an even more prosperous 2011.

Please note that Falcon’s offices will be closed for the holiday’s from December 27th to January 3rd, 2011… back in the office January 4th.

Merry Christmas & Happy New Year!
Gary Eisenstein, President & Founder

Victoria, British Columbia – Falcon-Software is proud to announce a record setting performance for fiscal 2010, which ended October 31st. “After a rough economic ride in 2009, we are certainly pleased with the relatively quick turnaround and overall revenue performance in 2010″, states Gary Eisenstein, President of Falcon-Software. ”Although business slightly peaked off in the month of October, November turned out to be a positive upward trend, which is a great start to Falcon’s 2011 fiscal year”, says Eisenstein.

Falcon-Software recently closed serveal new projects including: 

bgC3 – WCM Project

Falcon-Software will be providing bgC3 with .NET Web CMS deployment services. Headquartered in Kirkland, Washington, bgC3 is a company founded by Microsoft’s founder, Bill Gates in 2008 as a think-tank covering scientific and technological services, industrial analysis and research and design and development of computer hardware and software to combat poverty. The name stands for Bill Gates Catalyst. The number 3 points to a third location beyond Microsoft and the Bill and Melinda Gates Foundation. Although specifics of the account can not be disclosed, Falcon-Software is very excited with the opportunity to work with this globally recognized organization on a multitude of  unique and innovative projects.

Choosing an Intranet Technology Platform – Webinar

Tuesday, November 23, 2010 @ 04:11 PM
Author: Gary Eisenstein

Join us on Tuesday, January 11, 2011 12:00 PM – 1:00 PM EST

Webinar Registration

When choosing a CMS or any software product, functional user and stakeholder requirements must be clearly defined. A structured methodology needs to be invoked to not only ensure that the proper vendor is chosen, but that the product has a productive lifespan.

With hundreds of intranet platforms on the market, picking the one that’s right for your business can be daunting. Many vendors, old and new, are more than willing to show you their wares through online flash demos, brochures and webinars. All of them seem to have great features and functionality. Some vendors boast of their extraordinarily powerful and flexible workflow and approval capabilities, one-to-one personalization, ERP/CRM integration, virtual repositories, robust search capabilities and the like. But are all these bells and whistles going to meet your needs?

Without defining those needs, the question is impossible to answer. Long before the question is even asked, a plan supported by a proven methodology needs to be developed. But determining business requirements is only half the process. The other half is determining if the technology can do what it says it can do. Knowing this, the value of a technology-neutral approach to picking the right platform becomes that much more important. An unbiased assessment of the platform’s strengths and weaknesses is essential to helping organizations see past marketing ploys and neatly-packaged products.

     

In this 60 minute webinar, experts Toby Ward from Prescient Digital and Heather MacFayden from Falcon-Software will present the findings of an unreleased whitepaper on how to choose an intranet technology platform. The webinar will be a practical approach to this topic, informed by the presenters’ day-to-day interactions with real clients and years of experience working in the industry. Both presenters are considered thought-leaders in their field and bring their own skill sets to the table: Toby’s expertise in strategic planning for global intranet projects coupled with Heather’s experience implementing technology solutions for hundreds of clients will ensure a unique perspective into intranet technology platforms difficult to find elsewhere. The webinar is a must for organizations wanting an insider’s perspective of what the technology decision process looks like from start to finish.

Why You Should Attend:

  • Learn about the decision-making process for choosing an intranet platform as it occurs in today’s work environment, including the politics that underlie the decision.
  • Hear from industry professionals the top factors to consider when choosing an intranet technology: cost, scalability, organization size and more.
  • Find out why more organizations are moving towards Content Management Systems to power their intranet.
  • Social media has crept its way onto the intranet and is changing the way we evaluate intranet technology platforms. Find out the implications of not taking Intranet 2.0 tools into consideration when evaluating intranet technology.

Who Should Attend:
This webinar has been developed for all internal communications professionals, including intranet managers, intranet steering committees, IT, HR and Marketing.

Kentico Intranet Solution

Monday, November 15, 2010 @ 03:11 PM
Author: Gary Eisenstein

 

 

Empower Your Team with a Kentico Intranet Solution!

  • Do you need to better organize information and deliver it to your employees?
  • Do you need to empower your staff to collaborate on information?
  • Do you need to have a good overview of status of your internal projects?
  • Do you need to let your employees to quickly find documents?

 

Kentico Intranet Solution will help you better organize the way your team creates and shares information and collaborates on documents and projects. Imagine you no longer have to search multiple folders, e-mails or ask colleagues to find some document. Imagine that every employee gets the information she needs and can easily find it. Imagine how your job will be easier if everybody knows what to do and keeps you informed on the progress. That’s how Kentico Intranet Solution makes your daily tasks easier and increases your productivity, giving you more time to focus on what really matters.

Publish Internal Policies, Work Manuals, Reports and Strategic Plans

Kentico Intranet Solution allows you to easily publish documents on your intranet and keep them updated. The seamless integration with Microsoft Office allows you to easily open, edit and save the documents from your browser, without any additional steps. You can even create content in multiple languages in case you need to distribute the information to offices in other countries.

Quickly Find What You Need

All content published on your intranet can be quickly searched so you can easily find documents you need.

Get Complete Control over Published Content

Every document can be secured so that only authorized people can read it or update it. You can also enforce an approval process for every document published on the intranet to make sure the employees get only information that was reviewed by management.

Enable Project Collaboration and Task Management

Kentico Intranet Solution allows you to easily create project workspaces, invite team members and enable sharing of project documents, start discussions in forums and create Wiki pages. Moreover, you can manage project tasks and keep track of their status to make sure you’re on the way to meet the deadline.

Keep Your Employees Updated On What’s Going On

You can publish company news, internal blog or planned events to make sure your employees are up-to-date on what’s going on in your company, on the planned changes or your company success stories.

Create Departmental Sites Managed by Their Members

With Kentico Intranet Solution, you can delegate content management to your departments and let them manage their own sites, without waiting until someone from management or IT team publishes their content. It means faster and more efficient information exchange within your company.

Get Easy Access to Practical Daily Information, such as Employee Directory, Phone Book or Canteen Menu

Make your intranet a place your employees will love to visit every day. Provide them with information they need and save their time. Whether it’s employee directory, org chart, phone book or something as trivial as canteen menu, useful information and applications will not only make your employees more productive, but also increase the adoption of your new intranet.

Create Dashboards with Key Performance Indicators with Current Numbers from Your Information Systems

Intranet is the perfect place to show how every department, team or employee is doing. You can easily aggregate data from your internal systems and create powerful dashboards that will give you an immediate overview of your company’s results.

Enable E-learning

Since Kentico Intranet Solution supports all kinds of media, you can easily publish all your training materials, whether it’s a Word document, PDF, PowerPoint or even video or voice recording. Not only you save on print, but you will also make sure that your know-how can be only accessed by those who should get it and your staff always has the latest version.

Key Features

  • Flexible platform for creating intranet sites and managing content, including pages, documents and media files
  • Flexible site structure
  • Fully customizable design and navigation
  • Departmental sites with restricted access
  • Workspaces for project collaboration with forums, wiki, document libraries and task management
  • Full-text search in all content and uploaded documents
  • Document libraries seamlessly integrated with Microsoft Office through WebDAV (open and save documents directly from your browser)
  • Employee directory and phone book
  • News, blogs, forums, event calendar
  • Customizable workflow with versioning and e-mail notifications
  • Easy creation of your own lists with custom fields
  • Management of content in multiple languages
  • Granular permissions to manage access to content viewing and editing
  • Integration with Active Directory
  • and many other advanced content management, social networking and collaboration features included in Kentico CMS platform.

Product Availability

Kentico Intranet Solution is built on top of the proven Kentico CMS 5.5 platform and is scheduled for December 2010 together with Kentico CMS 5.5 R2.  Falcon-Software is a Gold Certified Kentico CMS Partner offering full creative design, development, training and hosting services. We invite you to get started today, at no cost. Call us for a free Kentico CMS consultation at 1-800-957-1126.